FREE SHIPPING ON ORDERS OVER $75*

Shop FAQ

Ordering

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.

Is the website secure?
Yes, your order is securely processed using industry standard SSL (Secure Sockets Layer) encryption technology. You should see a closed padlock or unbroken key (depending on your browser) to the left of the website URL assuring you that the site is secure.

Can I cancel or make changes to my order after placing it?
We begin processing orders right away and are unable to make changes. If you need to cancel an order, please contact us and we’ll do our best to catch it before it goes out.

Why didn’t I receive my order confirmation or shipping confirmation email?
If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by a shipping confirmation email once the order has shipped. If you do not receive these emails, please check your spam/junk folder.

Where do I apply a promotional code?
You can apply your promotional code at checkout.

Returns & Exchanges

What is your return policy?
A Return Merchandise Authorization (RMA) is required for all returns. Returns can only be requested within the first 14 days of receiving your purchase. Merchandise must be in perfect and unused condition and in its original packaging or a refund will not be processed. In the case of a refund request, shipping and handling fees will not be refunded and a merchandise restocking fee may apply. Refund will be issued to the credit card used to place the order within 5 business days of receipt.

How do I return an item?
Follow these 3 easy steps.

  • Step 1: Send us an email with your order number, what item you wish to return, the reason, and your desired return or exchange. Within a few business days, you will receive an email with your Return Merchandise Authorization (RMA).
  • Step 2: Pack all merchandise in the original package.
  • Step 3: Ship your item to the address provided to you in your RMA email.  Please be sure to ship the package with a carrier that can provide tracking and insurance as we will not be liable for any packages lost in transit.

How long does the process take?
We do our best to process returns and exchanges within 7-10 business days.  Please keep in mind that we get backlogged during holidays and promotions so it may take longer during those times.

Do I have to pay to ship merchandise back to you?
Customers are responsible for shipping all return merchandise back to our warehouse. We do not offer return-shipping labels, however, for an exchange we will pay for the shipping costs to send you the new item.

How do I know my return has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the new item is on its way out to you.

What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes. Please contact us and we will be happy to correct it as quickly as possible.
 

Shipping & Processing

What shipping carrier do you use?
Your order will ship via USPS Priority Mail or USPS First Class Mail depending upon the total weight of your package.

Do you ship internationally?
No, we currently only ship to addresses in the United States.

How long does it take for my order to ship once I place my order?
We do our best to process and ship orders within 1-2 business days (Monday-Friday except on holidays).  You will receive a shipping confirmation email once your order ships.

Wholesale Inquiries

How can I become a CA Furever retailer?
We are delighted to offer wholesale discounts to retailers with a valid Resale Tax ID and physical retail location. If you’re interested in becoming a CA Furever retailer, just Contact Us and we'll be in touch. Please note that we consider several factors when looking at prospective retailers, including geographical location and proximity to existing retailers. Retailers must be able to accept the first order of a full complement of CA Furever™ stock, and we ask that retailers maintain minimum levels of stock at all times.

Thank you very much for your interest in the CA Furever product line. We hope to be a part of your retail success and look forward to seeing our sea otter gifts and goodies in your store soon!